220004, Minsk, Kollektornaya Street, 11, Office 1 info@stu.by

Hotel Services

The main tasks of the Association in this area are: 

  • implementation of measures aimed at developing and improving the work of hotels of the organizations that are part of the Association;
  • coordination of work to create an inclusive environment in hotels;
  • coordination of the activities of business entities of the hotel complex in the field of standardization of services, improvement of the classification of hotels, assessment of existing technologies and service standards;
  • organization of accommodation for participants in major events of the republican and city levels;
  • implementation of organizational support for the implementation of investment projects for the reconstruction and construction of hotels in Minsk.
List of main documents regulating the activities of hotel service organizations
  1. The Civil Code of the Republic of Belarus of December 7, 1998 No. 218-З.
  2. The Law of the Republic of Belarus "On Advertising" of May 10, 2007 No. 225-3.
  3. The Law of the Republic of Belarus "On Protection of Consumer Rights" of January 9, 2002 No. 90-3.
  4. The Law of the Republic of Belarus "On Tourism" of November 25, 1999 No. 326-3.*
  5. The rules of hotel service in the Republic of Belarus approved by the Resolution of the Council of Ministers of the Republic of Belarus of April 7, 2006 No. 471.*
  6. The rules of residence in hotels of the Republic of Belarus approved by the Resolution of the Ministry of Housing and Communal Services of the Republic of Belarus of May 17, 2006 No. 23.*
  7. Sanitary norms and rules "Requirements for the installation, equipment and maintenance of hotels and other accommodation facilities" approved by the Decree of the Ministry of Health of the Republic of Belarus of December 24, 2014 No. 110.
  8. Sanitary norms, rules and hygienic standards "Hygienic requirements for the arrangement, equipment and maintenance of laundries" approved by the Decree of the Ministry of Health of the Republic of Belarus of March 18, 2009 No. 28.*
  9. Norms of the number of managers, specialists, employees and workers of the hotel industry and catering workers approved by Order of the Ministry of Housing and Communal Services of the Republic of Belarus No. 186 of December 13, 2010.
  10. GOST 28681.4-95 "Tourist and excursion service. Classification of hotels."
  11. TCP 5.3.02-2012 (03220) "National system of conformity assessment of the Republic of Belarus. Certification of hotel services".
  12. GOST ISO 18513-2013 "Tourist services. Hotels and other facilities for accommodating tourists. Terms and definitions".
  13. FSR 01-2014 "Fire Safety Regulations of the Republic of Belarus".
  14. STB 1353-2005 Accommodation facilities. General requirements .
  15. STB 1392-2003 Signal colors. Signs of fire safety. (warning, prohibiting, indicating).
  16. GOST R 51885-2002 (ISO 7001: 1990) Information signs for public places. This standard represents the authentic text of the international standard ISO 7001-90 "Information signs for public places", defines the graphic content of information signs (pictograms) used in public places.
  17. The rules of consumer services approved by Resolution of the Council of Ministers of the Republic of Belarus of December 14, 2004 No. 1590.


* The text of legal acts can be seen in the information retrieval system ETALON-ONLINE.